Refund policy

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If you are acting as a consumer, you can submit your revocation of the contract within 14 days, stating your reasons, in text form (e.g. letter or email). The period begins on the day after you have received the goods. Timely dispatch of the cancellation is sufficient to meet the cancellation deadline. We reserve the right to decide whether we can enforce the revocation. We always try to be accommodating, but we cannot guarantee this in every case. Please note that we cannot take back or refund products that have already been opened / unsealed for legal reasons. Exceptions can be made if the packaging is undamaged and unopened and the product is also undamaged. In addition, perishable goods that have been opened are also excluded from being taken back. Any products or devices that have been opened, used and come into contact with the mucous membranes cannot be taken back either.

The revocation is to be sent to:

Viweedy GmbH | Feldbergstrasse 19 | CH-4057 Basel
or to: info@viweedy.com