These general terms and conditions (GTC) apply to sales contracts with private customers and companies that are concluded via the website https://www.viweedy.shop. By visiting and using our website, by placing an order on our website, and / or by confirming by e-mail, post or telephone, you expressly declare that you have read and accept these terms and conditions and the data protection declaration. You agree to be bound by these terms and conditions and the data protection declaration and thus close with Viweedy GmbH, a company registered in Switzerland with headquarters in Basel BS with the UID no. CHE-374.490.147 signed a contract. If you do not want to accept these terms and conditions and / or the data protection declaration, you must not check the box under "Check & Order", visit and use the website or order via our website. By entering and completing the order, you confirm that you are at least 18 years old.
The automatically sent e-mail is only used to inform you about the successful data transmission. It does not constitute a binding contract and does not yet constitute acceptance of your order. Acceptance (contract conclusion) only takes place when the goods are sent by Viweedy GmbH.
You may be contacted by a third party company via email regarding a specific product or service that you have received from us.
2. Prices and special offers
Unless otherwise agreed, the prices are in Swiss francs including VAT and any tobacco taxes.
The provider reserves the right to change the prices at any time. The prices stated in the order confirmation sent by email, letter or fax are decisive. If these prices are higher than those at the time of the order, the latter apply. In the event of delivery delays or errands, the daily price on the day of the order applies
Any conditions for promotions and discounts can be found under the relevant information.
3. Terms of delivery
Attention: We currently only deliver within Switzerland.
Delivery throughout Switzerland
The shipment will be made to addresses in Switzerland at the prices specified when the order was placed. We send all orders via the priority service of the Swiss Post.
These deliveries are made from the warehouse in Basel. Delivery time usually 2-3 working days.
Unless otherwise stated, delivery costs are generally borne by the buyer and are not included in the purchase price. The flat-rate shipping fee is generally charged once per order and is shown in the shopping cart.
We can only deliver our products between Monday and Friday (excluding public and public holidays). A person over the age of 18 must be present at the delivery address when the product is delivered. Once you have placed an order, you cannot change the delivery address.
The estimated delivery date of a product depends on whether the product is in stock and on the delivery address that you have given us. It also depends on whether we have received your payment. Even if we try to ensure that the products are delivered on their expected delivery date, this date is not a binding date and we cannot guarantee that delivery will actually take place on this day.
You may be required to pay additional delivery charges if:
it is not possible for us to complete a delivery because no person over 18 years of age is present at the delivery address to receive the product on the day of delivery;
You are trying to change the delivery address after the package has already been sent to you; and or;
You fail to inform us about special circumstances that are important for the delivery.
Although we try hard, we cannot guarantee anything, and it is possible that we reserve the right, in our sole discretion, to withdraw from delivering the product to a specific address within a building at the delivery address.
Benefit and risk are transferred to the customer when the goods are dispatched. In the case of free delivery, the transfer of benefit and risk takes place with the delivery of the goods to the customer. You are responsible for their insurance and safety.
4. Right of withdrawal / money-back guarantee
Our offers are described in detail and transparently on the website https://www.viweedy.shop. The customer can obtain detailed information about these without time pressure.
If you are acting as a consumer, you can submit your revocation of the contract within 14 days, stating your reasons, in text form (e.g. letter or email). The period begins on the day after you have received the goods. Timely dispatch of the cancellation is sufficient to meet the cancellation deadline. We reserve the right to decide whether we can enforce the revocation. We always try to be accommodating, but we cannot guarantee this in every case. Please note that we cannot take back or refund products that have already been opened / unsealed for legal reasons. Exceptions can be made if the packaging is undamaged and unopened and the product is also undamaged. In addition, perishable goods that have been opened are also excluded from being taken back. Any products or devices that have been opened, used and come into contact with the mucous membranes cannot be taken back either.
The revocation is to be sent to:
Viweedy GmbH | Feldbergstrasse 19 | CH-4057 Basel
or to: email@example.com.
As soon as we receive the goods back, we will refund the purchase price. In principle, you have to bear the costs of returning the goods if the goods delivered correspond to those originally ordered.
The buyer must check the delivered goods as quickly as possible and report any defects immediately. Secret defects can still be complained about even after the goods have been put into operation or used. Making payments does not constitute a waiver of notification of defects.
If there is a defect, the buyer has the choice of requesting subsequent improvement free of charge, making a deduction from the price corresponding to the reduced value, withdrawing from the contract or obtaining a replacement delivery. The right of the buyer to claim damages is reserved in all cases.
You can choose the option “prepayment” on the order form and transfer the amount in CHF to our account after confirmation of the order. Please transfer the amount listed in your order confirmation in the appropriate currency to our following account, stating your order number. Fees must always be borne by the client:
Beneficiary: Viweedy GmbH
After receipt of your payment, the ordered goods will be sent.
Payment on account is currently only possible in exceptional cases on viweedy.shop. Please contact us via firstname.lastname@example.org. Each invoice is due within 30 days. In the event of default in payment, the customer owes the statutory default interest without any further reminder and must also cover all collection costs of Viweedy GmbH. From the second reminder onwards, reminder fees of CHF 30.- will be charged.
Unless a down payment has been agreed with you for an order for one or more products, for which you pay the difference in the purchase price of the ordered product (s) at a later point in time (which is displayed on the website or to you on the phone when placing the order of the order), you must pay the full purchase price for the ordered product (s) for all orders. Unless otherwise agreed, we will not send the ordered product (s) until we have received payment in full. In the case of bank transfers, the expenses must be borne in full by the sender.
Payments by debit or credit card as well as PostFinance e-payment: All payment transactions can be subject to validity checks and authorizations, either by your bank or by us (although we can commission third parties to authorize them in accordance with our data protection declaration). If your credit card provider does not make the payment or does not approve the payment, we are not responsible for any delay or refusal to accept your order. Customer payments in the viweedy.com online shop are made in a protected area in which the data is transmitted in encrypted form. Viweedy GmbH cannot accept any liability for the security of the transmission and the data transmitted.
If for any reason a payment is rejected after we have already shipped our product (s), we have the right to demand payment from you or to reclaim the relevant product (s) from you. We may charge you for our costs in getting the product (s) back or insist on further payments.
All products ordered remain our property and will not become your property until we have received the full purchase price for the product.
7. Liability for online connections
The provider undertakes to ensure security in accordance with the latest technical standards in systems, programs, etc. that belong to him and over which he has influence and to comply with data protection rules.
Customers are responsible for the security of the systems, programs and data that are within their sphere of influence. In their own interest, customers should keep passwords and user names secret from third parties.
The provider is not liable for defects and malfunctions for which he is not responsible, especially not for security deficiencies and operational failures of third-party companies with which he works or on which he is dependent.
Furthermore, the provider is not liable for force majeure, improper action and disregard of the risks on the part of the customer or third parties, excessive use, unsuitable operating resources of the customer or third parties, extreme environmental influences, interventions by the customer or disruptions by third parties (viruses, worms, etc.) that happen despite the necessary current safety precautions.
8. Your account and password
You are responsible for the security and reliability of your account's password and other login information. You take full responsibility for all activities on your account. If you have reason to believe that someone else knows your password and / or that your account has been used or is likely to be used without your authorization, you should contact us immediately. We will not be liable for any loss or damage that may arise from a mistake in protecting your password and / or your account credentials.
You are responsible for the correctness and completeness of the personal data you provide to us and guarantee that this data is complete and correct in every respect. You agree to inform us as soon as there is a change in this data and then to access and update it via your account.
9. Purpose of the goods - obligations of the customer - liability
Insofar as we have to make a delivery promise for certain products dependent on the intended use, the customer is liable for all possible disadvantages that we may incur as a result of incorrect information. In the case of substances that may only be used within the framework of legal or official regulations, the customer's order also serves as a declaration that these substances are to be used for a permitted purpose in the above sense.
10. Application of law and place of jurisdiction
Swiss law applies to all customers with regard to these terms and conditions, namely the regulations of the OR at the headquarters of Viweedy GmbH. The place of jurisdiction is the company's registered office.
Basel, September 2021